Corporate social responsibility policy
Introduction
The PCI Pal CSR policy compliments our business mission, vision and values, reflecting the way we work and the services we deliver.
Our mission is to safeguard reputation and trust.
Our vision is to be the preferred solution provider that technology vendors globally turn to for achieving PCI compliance for payments by phone. By dedicating ourselves to the focused pursuit of easy to integrate and simple to deploy technology, we will provide the most compelling value proposition for our partners to solve their customers’ challenges in achieving compliance and safeguarding reputations.
Our values are:
Security is job zero
Be the difference
Champion the mission
Team first
Enjoy the journey
Our CSR focusses on three components:
Customer Engagement and Business Growth
“developing our business based on highly professional and ethical standards”
We build strong relationships with our customers and stakeholders by ensuring we fully understand their objectives and needs. By being honest, open and transparent in our dealings we aim to have the highest professional and ethical standards. Working in partnership with our stakeholders we create tailored, high quality and fair value solutions. We engage with our customer base to address both opportunities and issues, and have procedures in place to deal effectively with both escalations and compliments.
Employee engagement, retention and development:
“recruiting and developing employees to ensure PCI Pal services are led and delivered by a well-motivated, educated and engaged workforce”
Supported by a thorough onboarding programme that starts from the point of employment acceptance, PCI Pal welcomes our new people to the business in a friendly and professional manner. Tailored induction timetables give new starters the chance to engage with key players within the business to help them quickly establish working relationships, and begin building their network. Training doesn’t stop after onboarding finishes, with a host of tailored management initiatives, technical courses and development opportunities. Our people development framework encourages feedback and open discussions around performance, objectives and achievements. The diversity of our workforce reflects both the customers and communities we work with. We expect our employees to act with integrity towards both one another, and customers and suppliers, with diversity, fairness and equal opportunity policies laid out in our online employee handbook. The welfare of our people is further underpinned by our approach to Health and Safety and employee Wellbeing. We work hard to ensure our line managers are educated in supporting their people with issues both within and outside the workplace.
Kudos (within our HR system) is a simple but powerful way of publicly giving praise to co-workers, regardless of how big or small that might be. This promotes a health company culture, and ties in with all our company values.
Our employee turnover is low, but when people do decide to move on we take the opportunity to interview and document their reasons for leaving to allow us to make improvements wherever possible.
Community Impact
“appreciating and improving the communities we work within”
We recognise the importance of the local and global communities within which we operate. We aim to enhance our contribution to these groups by being sensitive to the needs of local people and groups, and by promoting ethical and socially responsible trading. As we expand we will continue to extend our work in the community to further increase our contribution.
We continue to operate sound business practices which identify the financial and environmental importance of improving energy efficiency, reducing waste and conserving materials. For example, conference calls are encouraged as the first choice for meetings, followed by public transport where site attendance is required. Over the next year we aim to focus our support with nominated local and global charities and organisations, assisting in their fundraising and awareness campaigns.
